Terms

Some frequently asked questions:

Pre-booking...

I need a fast turnaround, can you help? We will if we can... please give us a call. Our standard service is 5 working days (internet proofs are generally available before this) but for a small additional charge projects can be fast tracked for 24 hour in studio turnaround.

Your pricing is very competitive but I have a larger project in mind? Contact us for volume discounts or more specific artistic direction / post processing requirements.

I'm not sure of the technical spec to give you? We will be happy to offer general advice with absolutely no obligation. General advice is available at www.ProductPhotography.co.uk.

I would like images of a large / heavy item is this a problem? No but extra shipping / handling / travelling charges may apply.

What is the best way of explaining the composition I have in mind? A picture is worth a 1000 words... send us a sketch, photo of a mock up, page from a catalogue or a link to a website of what you have in mind.

Can you design brochure or Website? We can provide a quote for complete "One Stop Shop" provision for design where there is a significant photographic content.

During a project...

I need images of a product that will take a while to assemble, will you charge extra? Please let us know in advance. The fixed price packages assume a maximum assembly time of about 15 minutes. If this is not sufficient we are happy to arrange for your product to be assembled at an additional hourly rate of £15 / hour.

What does your Satisfaction Guarantee include? We will provide watermarked proofs via the internet and at this stage you are free to cancel your order with no charge. We may ask you for a contribution to return shipping.

What if the proofs indicate that changes are needed? Simple changes to composition and post processing are included.

What is the resolution of your digital output and what formats do you support? Full technical details are given on our Technical page.

My images would look more effective with a person in them, can this be arranged? We can include adults and/or children in your images at an additional charge. We only work with our own models. We will supply model release forms for any images used.

After the project...

Can you provide prints of the final images? High quality, long life, water resistant 5"x7" prints on photographic paper are included on request. Other print sizes available at competitive prices.

What if my product(s) are lost or damaged? We will take good care or your property but please make sure it is fully insured. Items must be adequately packed as we will use your packaging for return.

How will you return my items ? Return shipping can be arranged as required and is charged at cost. You are, of course, free to make your own collection arrangements if you prefer.